Why it’s needed
Meets legal and regulatory requirements (e.g., GDPR, contractual enforceability).
Protects the business with verifiable proof of consent.
Improves user trust and clarity by making legal terms visible before signing.
Supports multi-account customization, since legal terms may differ per account.
If you would like to try this feature, please contact Frontu team for more information.
Administrator platform
To reach an option to upload for each account Term and condition and Privacy policy, go to Settings and then Company details. Click +New button and fill in the company details. The Consents part is below and you can add files or drag and drop them into the form.
Policy text is also available, so you could fill in a short information regarding the consents.
Click "Save". When entry is saved, you can review it. The documents preview will be available for administrators and the customers as well. Consents have active links to click on.
When application user completes the work order where the consent was used, you can find if it was agreed or declined in detailed view, action history tab.
There is also a consent status filter in work orders list. You can easily find out if it was declined or granted.
Application
If the complany has consents added, they will be visible in the application too. When user is ready to complete the work order, client information screen will include additional consent.
Click on the field and you will be able to review added files. The policy text is also visible under "Legal acknowledgement". When clicking on the active file link, you will see a preview of the document.
Select yes/no for the consent. Your answer will be visible with V or X icons for yes and no options.
Remote signature
When remote signature request will be sent to the customer, he will see the usual form but at the end of it, consent part will be available.
The label "required" will identify that this section must be clicked. Click on it and the consent pop up will appear. User can preview the attached documents. After the preview he must select "No, I decline" or "Yes, I consent" option.
Selected option will be visible in the form.
After that, the customer can sign the work order.