You can find a Live Dashboard in the dashboard menu or clicking right corner icon with "new" label.
1. Alerts Bar (The "Emergency" Header)
The prominent red bar at the top serves as an immediate notification system. It categorizes critical issues into:
SLA Breached: Work orders that have officially missed their deadline.
Long-stopped: Work orders that were started but have seen no activity for an extended period.
Unassigned/Awaiting Signature: The signature from a customer is missing.
2. Task Queue & Tech Status (KPIs)
These donut charts provide a numerical breakdown of the workload:
Task Queue: Shows the lifecycle of all work orders. In this view, the majority of tasks (126) are "Open" but not yet "In Progress."
Tech Status: Shows technicians availability. It tracks how many technicians are currently working (Active), traveling (En route), or offline (Not active).
3. Problem Queue (Urgency List)
This is a prioritized list of specific work orders.
What it shows: Each entry displays the severity (e.g., "SLA Breach"), how long it has been overdue (e.g., 158 days), the work order's title, and the assigned customer or location.
Function: It allows managers to see exactly which specific jobs are failing so they can intervene.
4. Technician Workload
This table tracks the individual performance and capacity of the field team.
Scheduled vs. Logged: Compares planned hours against actual hours worked today.
Backlog: Shows the total amount of work (in hours) currently assigned to each person.
Warning Icons: The yellow triangles indicate that these technicians do not have planned work orders assigned to them.
The Technician Workload table is not limited to the current day. Use the day switcher above the table to view workload for Yesterday, Today, or Tomorrow.
This lets you compare planned hours against actual logged hours for the previous day, monitor how the team is doing right now, and spot technicians with no work orders assigned for the next day so you can balance the workload in advance.
Have in mind that the Scheduled vs. Logged comparison only applies to yesterday and today — for tomorrow you will see planned work only, since no hours have been logged yet.
Switch to Tomorrow at the end of the day to check that every technician has work orders assigned. Warning icons show who has nothing planned.
Technical Breakdown
The "Live" aspect means the data refreshes automatically (updates every 30s). This allows a manager to see the immediate impact of assigning a task or a technician changing their status on the mobile app.
For more information, click "How it works" button or this link: https://www.youtube.com/watch?v=cCMrdhZYEQI