Work order status time report
Work order status time report is designed to analyze the reaction and work order status times. This report will allow you to track how much time it took for a client request to become a work order and how much time was needed for a work order that was created from a client request or work order list to be started. The report will show you how many minutes each work order was in different status, such as "Unassigned", "In progress", "Stopped", and will let you see the duration dependency of these statuses by work order type and App user.
Possible ways to use:
Track how much time it takes to execute the work order of different types by the employee (App user). This will allow you to see which work order type requires more time and which employee works most efficiently;
Know how long a particular work order has been stopped. In this case, knowing the causes and duration of the work order suspension you will be able to prevent future work orders from stopping.
Compare reaction times. Different reaction time will tell you how long it takes for the created work order to be executed by one or another App user. You will also be able to see the time frame for the work order to be created from the submitted client request.
Work order status time report by work order type
Work order status time report by work order type is designed to analyze the types of work orders you are using. You will be able to see which work order type has the biggest amount of work orders and which has the lowest in your selected period of time. You will also see reaction time for a specific work order type. The report will sum up the duration of the unassigned work orders, the stopped work orders, and the work orders that are still in progress according to the types of work orders you want.
Possible ways to use:
Perform work order types review. This report will help you evaluate which work order types are the most popular in your company and which are less common. By looking at the types and the number of work orders in each of these types, you could also consider creating additional types for specifying the jobs you are doing.
Compare reaction times. You can easily see which work order type has the longest reaction time and which type client requests turn into work orders in the shortest period of time.
Know the average (total) time of work order execution and see the average (total) stopping time by work order type. You will be able to compare how much time it takes for a work order with a particular work order type to be in progress and how much time the same work order have been in “Stopped” status.
Work order status time report by work order type and employees
Work order status time report by work order type and employee is useful to compare work orders completed by different employees according to work order types. This report will help you understand which type work orders require longer execution time as well as which reaction times are shorter or which employee completes the highest amount of work orders of one or another work order type. It will also help you compare the performance of different employees with the same work order type.
Possible ways to use:
Compare which employee completes the work order of one or another work order type during the shortest period of time. This will make it easy for you to evaluate the competencies of the employee and to know which work order type work orders should be assigned to which user to complete them in the fastest way.
Know which employee completes the most work orders and how they are distributed by work order types. This will help you to identify the employment of the App users during the analyzed period.
Monitor, what is the average (total) reaction time of different employees from work order creation to its execution and at the same time to see work order execution and stopping (if the work order has been stopped) duration, in minutes.
Work order in progress status time report
Work order in progress status time report will show how much time a specific work order was in progress. It will help you not only identify work orders' duration but also compare it with the start and end time to understand how long the work order has been hanging in other than “in progress” status. What is more, you can filter data by employee as well as different time periods for end time and “in progress” status.
The most effective ways to use:
Know how long work order was really in progress despite its start and end time. That will help you to know how long the work order was stopped, inactive, unsigned instead of being in progress.
Compare work order duration for different employees but the same work order type to know who spent more time performing the work order.
See how work order duration correlates with various work orders types. Having this information will let you plan work orders according to their type: you could even set default work order duration in work order type settings using this data.