Administer and configure
Permissions, Creating and Importing Data, Add-ons, Analytics
60 articles
- Used materialsThe report for materials used in work orders
- Creating an objectHow to create an object
- Object preview and filtersObject quick preview can be used to review the object. Filters will help to find the needed entry easier.
- Reporting through PowerBIIf you want to analyze the data with visuals and graphic charts, we suggest using specialized tools, such as Power BI analytics.
- Reports and AnalyticsReports section will help to analyze the accumulated data from work orders.
- Reports by Work Order StatusReports of your work orders by statuses, types, employees.
- Reports by Jobs
- Overall Reports
- Work Order actions improvementsImproved action visibility with the possibility to initiate the most important actions using keyboard shortcuts.
- Approving Work ordersPossibility for service managers to approve completed work orders.
- Reopen for app user actionAction allows you to reopen a return work order for Frontu application user to complete it once again.
- How to limit a work order's custom field visibility based on work order types
- Custom brandingIf you want your brand or service to be more visible for your customers we can offer Custom branding feature.
- Multiple Company DetailsWith this feature you can use more than one company details and have PDF acts generated with different companies information.
- General settingsIn general settings page you can change system settings, App settings, client request and reports settings
- Job card layoutAll the sections have separate settings for separate data. User can decide what information should be included in the PDF act.
- Job card email settingsManage PDF reports receivers, sending rules and add additional receivers such as different departments or other related parties.
- Customer PreviewFrontu web app offers a convenient feature that allows you to preview customer details with just a few clicks.
- Creating a New clientWith Frontu, you can easily create new customers and customize the customer creation window to suit your specific needs.
- Credit statusesCredit statuses is designed to help you identify indebted customers or any other peculiarities that may be relevant to your business.
- Contact Persons List and PreviewFrontu provides you with the tools to a quick look for a more comprehensive understanding of contact persons and their assigned objects.
- Creating Contact Persons
- Work Order PreviewHow to preview work order in Frontu.
- Creating New Work Order TypeFrontu provides you with possibility to create work order types and manage your all work orders in most efficient way.
- Stop reasonsWork stoppage reasons are visible in the application, allowing users to select a stop reason from the list created in this window.
- Custom fieldsAdd some fields that you miss in addition to the standard ones to customize your needs (i.e. info about object or client like agreement No.)
- OfficesFrontu allows to have different offices or branches and assign users to specific locations where they work at - easy to filter and plan!
- Equipment in Work Orders
- Equipment moduleEquipment is a second level after object. Can be various security systems, air conditioners or cameras within the object.
- QuestionnairesQuestionnaires are groups of questions that help to get additional information on the object or client and can be made mandatory to fill.
- PlacesPlaces within object that need to be scanned and marked as checked (specific room, territory, gates and etc.)
- SkillsYou can assign it to a specific user or work order type. This will facilitate the assignment to employees with different competencies sets.
- Standard JobsStandardized jobs can have their custom hourly or unitary (fixed) rates, suggested durations. App and Web user can add them to work orders.
- Importing dataThe full description to how properly import data to the system
- Cash Collection add-onCash collection add on is designed for companies that own the process of collecting money from different objects (business or individuals).
- Option to see warning for work order creation based on credit statusStop Creating work order for Customers with Unpaid Bills
- 2FA AuthenticationBy using 2FA authentication your access to the platform will stay safe and secure. Follow few easy steps how to do it.
- Internal notificationsSettings part generated for internal notifications such as Frontu activity report, additional messages and chat notifications.
- Check FCM MessagesIn this article we look into how to check if employee is receiving FCM messages and mobile app is in working order.
- Image Required for Evaluation QuestionsConfigure evaluation questions that require photo attachments and ensure technicians provide visual proof during work order execution.
- Analytics Reports OverviewFrontu Analytics reports help you track technician performance, analyze time usage, monitor revenue, and gain visibility into field operations.
- Act of Work customization add-onAdd-on that allows you to generate customized work acts, offers, consignment notes, and other essential documents.
- Warehouse add-onIn this article we look into a solution to easily control all your equipment and materials.
- Regions add-onBy assigning employees and objects to specific regions, based on location or other criteria, this add-on optimizes operations and results.
- Resources add-onBy utilizing this add-on, companies can create a list of their resources, assign them to work order, review them in a separate calendar.
- Utility add-onThis module is designed for companies that utilize meters in their daily operations.
- Shift workers add-onShift workers add-on allows separate users (executors) to log in to the same device using their individual PIN codes.
- Knox Manage add-onEnhanced Customer Service with Samsung Knox Manage
- Knox captureScan products, equipment, object with Knox capture.
- Client notifications add-onInform customer personally about upcoming visit or let him know when the work order is completed.
- Guards add-onAdd on for security industries. Designed to scan checking points (places) and work on perimeter.
- SSO add-onHow to use single sign on (SSO) with Google and Microsoft accounts. More secure and smoother user experience.
- Compliance add-onHelps you stay compliant and track responses. Ensure technicians follow all required steps before starting a work order. Capture evidence, such as photos directly in the questionnaire.
- SLA add-onThis module aims to empower our customers to effectively manage and track their contractual SLAs, ultimately improving on-time service delivery and technician workday planning.
- Poweruser add-onWith this add-on enabled, a single email address and password can be used across the web application and the technician mobile app.
- SharePoint integrationIt connects external systems to Microsoft SharePoint via Microsoft Graph using OAuth 2.0 Client Credentials. It enables automated workflows (e.g., from Make.com) to securely update file metadata in a specific…
- App users permission groups add-onCreate separate permissions for your app users (technicians).
- Custom cancel reasons add-onIf feature is enabled, work order's cancel message can only be selected from predefined options.
- Equipment Actions add-onA guide to setting up and using Equipment Actions — covering administrator configuration in the web portal and how technicians fill in action forms on the mobile app when completing…
- Clock In and Clock Out for Jobs add-onRecord the actual start and end time of every job