Sometimes the Frontu Mobile App may behave unexpectedly. For example, work orders don’t appear correctly, cannot be started or ended, or recent updates don’t show in the app. In most cases, this is related to synchronization issues between the mobile device and the server.
Why clear local data and cache?
The app stores information on your device to improve performance and allow offline use. Over time, this local storage can become outdated, inconsistent, or corrupted, which may cause synchronization problems with the server. Clearing local data and cache removes this local copy so the app can download fresh data on the next sync.
The steps to clear local data:
1. Open App Menu > App info
2. Click on "Clear local data" button. Click "Clear" to approve the action.
You will see a message that clean up was successful. After that you can work as usual using Frontu application.
Please note that this may result in the loss of current data. Therefore, make sure you do not have any work orders that are not yet synchronized.
Clear cache
If clearing local App date does not help, try to clear the cache through phone settings.
How to clear Frontu storage:
Device settings > Apps > Frontu > Storage > Clear data > Clear cache and Clear all data.
The steps might be a little different depending on the device that is used.
This clearing should also be used if you have used same Frontu account on a few different mobile devices.
Try not to use a few devices, and if it is really necessary, then before using the second device (or returning to the first), delete the Frontu information on it as per the above instructions.