Actions logged in the work order history
When the organization is managed by few different administrators, sometimes it is hard to follow who made any changes related to the particular work order.
Detailed view Action history is the place you can check user’s actions activity. You can see when the work order was updated and what action was made. We also provide the information who made the changes.
Moreover you can see if work order was reassigned, when its status was changed or if there are any comments from the customer after signing the particular work order.
Also, you can see here when the trip started and ended.
Work order history
You can review work order's history by accessing its detailed view. Click on green "History" button and you will be able to see more action history details.
The history is displayed in the format where the action comes first, field of change comes second and after that previous and new values are visible.
Action. Shows the exact date and time, user, platform and operation.
Field. The field where the action (create, update) was performed.
Previous. The previous value.
New. The new (current) value.
When new work order is created, the new record appears in the history with "Created" action. All the information that is also visible in the work order is displayed here.
If some changes were performed, they will be visible right away after the synchronization. All the changes are visible: status, assigned user, planned date and time, materials, jobs, routes information, trips – when the technician started and ended a trip. etc.
Each edit action from administrator and performance from the application side is recorded in history. You can always see who made the changes.
Periodic work order/request/customer/object history
Periodic work order, request, customer and object history can be reach via right mouse click on the entry. Select the "History" option and you will be able to see detailed information on creation and any updates after it.
The structure itself is the same as for the work order. However it includes unique information that applies to periodic work order, request, customer or object accordingly.
The feature might be turned off for your account. If you want to use it, please let Frontu know and we will be able to set it up for you.