Frontu allows your clients to evaluate the quality of the service once a work order is completed. This helps you monitor performance, identify issues early, and maintain a high level of customer satisfaction.
1. Client Information Confirmation
When the technician completes a work order, the client has to review and confirm their details on the Work Order Completed screen.
Here, the client can:
Check their name / company and email address
Choose one of the following options:
I agree – to confirm the work was done correctly
I do not agree – to indicate dissatisfaction with the completed work
Write a remark or short comment regarding the service
Tap Sign to provide their digital signature
This confirmation step ensures both transparency and accountability in the completion process.
2. Client Rating
After the client signs, the next step is the Client Signature screen.
Here, the client is asked to rate the quality of the completed work order by selecting one of three emoji-based options:
☹️ Poor – The client is not satisfied
😐 Average – The service was acceptable
🙂 Good – The client is happy with the service
The selected rating is automatically saved in Frontu along with the client’s signature and remarks.
3. Viewing Ratings and Remarks in the Web Application
In the Work orders table, the admin can view all ratings and comments left by clients.
The Rating column shows the client’s selected satisfaction level (Good, Average, or Poor).
If the client leaves a remark, a red alert icon will appear next to the work order.
When hovering the mouse over this icon, the administrator can see the remark text.
By clicking the icon, they can open the comment window and reply directly to the client’s note. The client's remarks can also be found in the work order table.
4. Colour Indicators
In the task list, work orders are visually marked based on client feedback:
Red highlight – the client rated the work as Poor.
No colour – the work order has no negative feedback.
This colour coding allows administrators to quickly identify issues and take action if a client is unhappy with the service.