The list of client requests contains work orders registered by clients themselves and by authorized online users. When you right-click on a given request you will be able create an individual work order.
You can open the client request window by clicking on the bell icon in the main window. The number you see on the icon denotes the number of requests without created work orders.
If you would like to export client requests, just click "Export client requests" button. Available columns are in the left side and selected columns will appear in the right side. You could mark "Select all" if you would like all columns to be in exported data file.
The exported data file can be found in the messages inbox.