First Login Instructions for Customers
Note: Only Frontu users with a "Customer" role can access the Customer Portal.
Email invitation
New users receive an invitation email with a link to create their password.
Password setup
Clicking the link redirects you to your device browser.
Create a password and log in to the Customer Portal.
App installation
Log in to your account.
After logging in, you will see a prompt to “Install as App”.
On Android: installation is completed with one tap.
On iOS: a short guide shows how to add the portal to the home screen.
Click on the "Share" button
Scroll down and select "Add to Home Screen"
In the prompted window click "Add"
App will be added to your home screen
Note: “No connection with server ” - make sure your device has a working Wi-Fi / mobile internet connection (if the selected web page can be loaded on the browser window) and the device settings are properly configured.
“Invalid login” - check if your login data is correct: server name, user email address, and password.