Why are invoice statuses not visible?
If you notice that your system has an integration, and certain data is not being displayed, it is likely related to the integration.
In some instances, you may find that invoice statuses are not visible.
This can occur when the other system has not pushed the necessary data to our system.
If you encounter this problem, please feel free to reach out to ERP representatives to investigate why they are not pushing data to the Frontu system!
How do I change or reset the invoice status?
Right-click the work order and choose to reset the invoice status. You can then enter a new invoice number.
Why can’t I reopen a work order?
Once an invoice status has been added, Frontu will not reopen the work order. Reset the invoice status first, then reopen it.
If reopening still fails, check whether the work order is fully synchronized from the app — a red WiFi icon next to the status means it is not yet synchronized.