Clock in and clock out lets field workers record when a job actually started and ended — not only its total duration. The times are visible in the web app next to each job, so managers get a real picture of time spent on site.
Turning the feature on
Clock in and clock out is switched off by default. To enable it for your company, contact us via the support chat.
Have in mind that after the feature is enabled, mobile users may need to sync (refresh) the app before the new fields appear.
Turning clock in and clock out on or off per work order type
Once clock in and clock out is enabled for your company, you can choose which work order types use it. This is useful when some jobs need exact start and end times and others only need a duration.
Go to Settings → Work order types.
Open the work order type you want to change.
Go to the Settings tab and find the Other section.
Tick or untick Work time tracking.
Click Save.
All existing and new work order types have Work time tracking ticked by default.
When Work time tracking is unticked for a type, work orders of that type work as they did before the add-on. The Start time and End time fields are hidden, the job Date shows both date and time, and the time line (for example 10:30 – 11:45) no longer appears in the list of jobs.
Have in mind that unticking a type only hides the times. Times that were already recorded are kept, and they appear again if you tick the type later. Changing a work order’s type does not delete or change any jobs.
Recording times in the Mobile App
When the feature is on, the Add work screen shows three new fields below Duration: Date, Start time and End time.
Start the work order.
Open the Works tab and tap + to add a job.
Check the pre-filled times. For the first job, Start time is the moment you started the work order. For every next job, it is the end time of the previous job. End time is is by default after 60 minutes. Unless the standard job has a duration added from the administrator side. In this case the end time is calculated by start time + custom standard job duration.
Adjust the values if needed. Tapping the date opens a calendar, tapping a time opens a time picker.
Tap Save.
Duration is calculated automatically from the start and end times and cannot be edited while both times are set.
Have in mind that:
End time must be later than start time. Otherwise an error appears and the job cannot be saved.
The date cannot be earlier than the day the work order was created.
If the job added is longer than 20 hours, you will see a pop up notification. In this case need to check if the dates and times are set up correctly.
If all information is correct, just click "Continue" and you will be able to stop or complete the work order.
Stopping a work order without jobs
If you tap Stop on a work order that has no jobs recorded, a warning appears: "No jobs recorded". You can choose:
Add job — opens the Add work screen so you can record your work first.
Stop anyway — continues to the usual stop flow without recording anything.
Cancel — returns to the work order.
Viewing and editing times in the Web App
Open a work order and go to the Works tab. Each job shows its clock in and clock out times under the date, for example 08:00 – 09:30.
Web users can also enter or edit clock in and clock out times manually. Open a work order, go to the Works tab and add or edit a job — the Start time and End time fields appear next to the date. This is useful when a field worker forgot to record their times or a correction is needed after the fact.
Duration recalculates automatically from the times in the web app if start/end times are changed.
Completing work orders in the Web App
On work order types with Work time tracking ticked, every job needs a start and end time before the office can complete the work order in the web app.
If any job is missing its times, you cannot change the work order status to Completed or Unsigned. An error message lists the jobs that need times. Fill in the missing Start time and End time, then change the status again.
The same rule applies to remote signature requests. You cannot send a request that would move a work order to Unsigned while jobs are missing times. If the work order is already Unsigned, you can still re-send the request.
Showing clock in and clock out times on the job card
You can print each job’s start and end time on the job card. This is useful when the job card needs to show when the technician actually worked.
Go to Settings → Job card layout → Jobs.
Make sure Show date is ticked.
Tick Show start and end time.
Click Save.
Show start and end time is unticked by default, so existing job cards don’t change until you turn it on. The option is only visible while clock in and clock out is enabled for your company.
When the option is on, the times appear in the job’s Date column, below the date. For example: 2026-11-10 with 08:00–12:30 on the line below.
How the times are shown:
The date comes from the start time. If a job has a start time, the date in the column is the start date, not the job date. Without a start time, the job date is shown as before.
Overnight jobs show the full end date, for example 22:00–2026-11-11 02:15.
The times appear in the PDF, in the job card link sent to the client and in job card emails.
Have in mind that:
Jobs on work order types with Clock in and Clock out unticked always show the date only. For parent work orders with child work orders, this is decided per job, based on each job’s own work order type.
If you untick Show date, the whole Date column is hidden, times included.
Durations are not affected. They are still controlled by Show duration.
Using “Date only” on the job card
Under Settings → Job card layout → Formats, the Date format on job card setting lets you print job cards with dates but no time of day. Choose Date and time (default) or Date only.
With Date only, times are removed from work order details, warranty dates, equipment actions, questionnaires, scan times and signatures. The clock in and clock out times in the Jobs Date column are the exception: if Show start and end time is ticked, they still appear, because they are the record of hours worked.
Have in mind that job cards for completed or approved work orders are saved when first generated. To apply new job card settings to them, use Regenerate act on the work order.
Use Date only together with Show start and end time if you want a clean job card without event timestamps, but still need proof of when the technician was on site.