Can I execute a work order without internet access?
Yes. The work can be carried out offline; once the device is back online the data synchronizes to the server.
Can I receive new work orders without internet access?
No — work orders cannot reach the device from the web app while it is offline. You can still create work orders in the mobile app offline, and they synchronize once you have a connection.
Can I send a work order report without internet access?
No. Sending a report to the client requires internet access. The report is sent once the mobile app synchronizes with the web app.
When does synchronization happen?
Synchronization runs when you log in to the mobile app, when you start it manually, when a work order status changes, when the system sends a notification, and periodically every hour.
How do I download a work order report in the mobile app?
Reports can be downloaded once the status is Completed. Tap on three dots in the work order in the work orders list and select Download Report. You can also go inside Info tab and click green Download Report button.
Will I lose information if I uninstall the mobile app?
Any unsynchronized information is lost. Before uninstalling, make sure every work order is completed and synchronized.