When a technician finishes a work order, the specific services/job prices has to be aligned with prices stored in ERP system based on customer contract conditions si the customer can review it and proceed to signing.
Who it's for
Companies with flexible jobs pricing based on signed contract conditions.
For businesses where it is important to show correct prices for provided services before collecting signatures
How it works
The technician finishes the work order as usual.
The work order shows Provision pending, with the message "Waiting for answer…" and a 90-second countdown.
The app checks for an answer every few seconds:
Provision completed: the work order updates and the signing options appear.
Provision canceled: [your system] rejected the request, and signing stays blocked. [Explain what the technician should do, e.g. call dispatch.]
Signing and the other completion actions stay locked until provisioning is completed.
If something goes wrong
"The provisioning period is expiring. Please try again.": no answer came within 90 seconds. Tap Try again.
"A network error occurred…": the phone couldn't reach Frontu. Check the internet connection and tap Try again.
Provision canceled: [your system] rejected the request. [Escalation step]
Good to know
Once a work order has passed provisioning, it isn't asked again.
The office can see the provisioning status on the work order in the web (Provision status: Pending / Completed / Canceled).