We have introduced a new option to abort action available for service managers that allows technicians to cancel a work order.
Canceling a Work order :
Our new work order action allows technicians to cancel a work order if they are unable to execute it. This is a great solution for situations where a technician encounters difficulties that prevent them from completing work order.
If an application user has permission to cancel a work order and needs to do so, they can simply click on the three dots located in the upper right corner and select the "Cancel work order" (or task) option.
We understand that some actions performed by application users can create difficulties for your service process. Therefore, we have added a permission-based system for application users.
This means that administrators can decide which actions can be performed by an application user. For work order cancellation, the application user must have permission from the administrator to cancel a work order.
If you encounter any issues with work order cancellation, please reach out to us for assistance.