There are a few different issues that might cause the synchronization issues:
1. Poor internet connection Please make sure that your device has a solid connection to the internet. As a first step, try tapping the refresh button in the app to manually re-sync the data; this can often resolve minor synchronization glitches.
2. The Work order is not shown because of filters To clarify, tasks might appear in your task list but be missing from your calendar due to active filters applied to the calendar such as assignee, location, task status, or dates.
If you set the incorrect filters or too many of them, they might filter out all the work orders from the device: For example, filters could be based on assignee, location, task status, or dates. These can inadvertently hide tasks directly from view.
(In this example, the indicator 7 indicates that there is 7 filter turned on)
3. Download the newest APP version
If the App User has an old version of the app, this might create additional synchronization issues. Please make sure to always have the newest app version from Google Play.
You can also set up automatic application updates, here's how.
Refresh the Application Before Restart If you encounter synchronization issues, try tapping the refresh button in the app to manually reload tasks. This step could resolve problems without requiring a full application restart.
4. Restart the application
Also, sometimes the application has to be restarted, so the new information would be loaded. Please turn off the application completely, and remove it from the apps working in the background.
5. Other Synchronization issues
In such case, if the other 4 solutions do not apply, please contact customer support, and we will do our best to help you as soon as possible.