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What's New: Q2, 2025

Newest Features/Improvements available in Frontu.

Updated yesterday

Frontu Now Speaks Serbian and Portuguese

We’re excited to announce that Serbian and Portuguese have been officially added to Frontu, expanding our platform’s accessibility and usability across even more regions.

With the addition of these two languages, Frontu users in Portuguese- and Serbian-speaking regions can now navigate the platform more easily, reducing language barriers and improving day-to-day efficiency.

This is just one more step in our journey toward making field service management truly global and inclusive.

Wondering if Frontu supports your native language? Discover the full list of supported languages here: https://help.frontu.com/en/articles/8061663-set-up-profile-and-notifications

Option to assign additional questionnaires to templates

From now on you can add questionnaires—just like you do for individual work orders—to the tempates. It will automatically appear on every work order created from the template. These questionnaires will be visible in the app alongside those assigned to the selected work order type.

Also, we allow to add additional questionnaires for reassigned, unassigned and periodical work orders.

New to this feature? Learn how to add additional questionnaires to a work order here: https://help.frontu.com/en/articles/8135340-questionnaires

Option to set a separate permission for reopen action

We’ve expanded the Permission Groups feature! With this update, you can now set a separate permission specifically for the 'Reopen' action. This means only the users or customers you authorize will be able to reopen work orders.

More information on reopening work orders can be found here: https://help.frontu.com/en/articles/8036805-reopen-work-order

Client notifications add-on: option to send reminders based on unsigned status

Getting a work order completed is just one part of the job—making sure it’s properly signed is just as important. Frontu now offers new automated reminder for unsigned work orders.

This feature ensures that no work order gets forgotten or left incomplete due to a missing signature. Whether it’s a customer who didn’t sign on-site or a technician who missed the step, timely reminders via email or SMS help keep everyone accountable.

By customizing when and how these reminders are sent, you can align the process with your internal workflows—choosing to notify stakeholders 1, 2, 3, or even 5 days after the work order is marked as complete.

This flexibility gives your team the power to stay proactive, reduce manual follow-ups, and improve customer experience.

Want to learn more about client notifications add-on? Check it out here: https://help.frontu.com/en/articles/8031966-client-notifications-add-on

Return reasons

Frontu offers a powerful feature that brings greater control and insight into how materials are used during work order execution.

This feature, available by request, helps with planning by prompting technicians to justify when they use less material than what was originally suggested by the administrator. While it may sound simple, its impact on cost control, stock management, and performance tracking is significant.

When a technician reports using less than the recommended amount, they are required to choose a predefined reason from a dropdown list. These reasons are fully customizable to reflect the client’s internal standards.

If your organization is ready to take material tracking to the next level, reach out to Frontu team to enable this feature and start building a more data-driven field service process.

Option to filter work orders with answered remarks

If a work order is completed with a warning—for example, when a customer leaves a remark — you now have the ability to filter and track whether that feedback has been properly addressed.

This feature is especially valuable for teams that prioritize customer satisfaction and want to ensure that no concern goes unanswered.

By filtering for answered vs. unanswered remarks, administrators can keep an eye on communication quality, ensure accountability across teams, and strengthen customer trust by closing the feedback loop. It's a small but powerful step toward maintaining high standards across every completed job.

Explore all the filtering options available in Frontu: https://help.frontu.com/en/articles/8031409-manage-work-orders-filters

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