💻 Web App Highlights
SLAs now do more of the work for you:
Automatic SLA resolution: the SLA is taken from the work order type, object, or client — no manual selection needed.
Smarter planned time: suggested response and resolution times respect your working hours.
Bulk assignment: set an SLA for many objects or clients at once from the list view.
You decide what your customers see.
Choose which fields appear in the Customer Portal and hide sensitive data such as internal prices, notes, or contact details. Full transparency where it helps, privacy where it matters.
Enforce two-factor authentication for your whole account with one system setting.
New login device detection: administrators are notified when an account is used from an unknown device.
My Devices tab in profile settings, where you can review devices and trust or remove them.
📱 Mobile App Highlights
Stop relying on estimates. The technician clocks in when a job starts and clocks out when it ends, so every job carries its real start time, end time, and duration.
Accurate billing: invoice the time that was actually spent.
Real productivity data: compare planned duration against actual duration per job.
No extra paperwork: two taps in the app instead of filling in hours at the end of the day.
Equipment history becomes structured data instead of free text. Define your own action types (inspection, replacement, calibration, and so on) with their own custom fields, and technicians fill them in directly on the equipment in the app.
Your own action types: configured in the web app, ready to use in the field.
Custom fields per action: capture readings, part numbers, or condition ratings.
Full equipment history: every action stays linked to the work order it came from.
When a visit does not happen, you now learn why.
Define your own cancellation reasons — customer not on site, access denied, missing parts — and the technician selects one when cancelling a work order. Over a month, this turns "cancelled" into a report you can act on.
Questions? We're here for you.
💬 Live Chat: Available directly in your Web App or the "Online Help" section of the mobile menu.
📚 Full Guides: Visit our Help Center for step-by-step tutorials.