New Year, New Efficiency. We’re kicking off 2026 by transforming how you handle field data and team operations. This quarter's update is centered on bridging the gap between strict office requirements and field reality.
💻 Web App Highlights
🔐 App User Permission Groups add-on
Take a full control over your team. This new add-on allows administrators to create custom permissions for different technicians groups. You can now define exactly which data an app user can see and maintain.
📊 Live Dashboard & New Analytics Reports
Experience real-time operational visibility. The new Live Dashboard provides a "heartbeat" of your current field operations.
Real-Time Visibility: Monitor active work orders, technician locations, and job statuses as they happen.
Operational Intelligence: Spot bottlenecks before they become backlogs with instant KPI visualizations.
Data-Driven Decisions: Use the new analytics suite to track equipment history and material usage with surgical precision.
📸 Required Images for Questionnaires
You can now set images as Mandatory within questionnaires via the Web administration panel. This ensures that no work order can be finalized without visual proof (e.g., "before and after" photos), providing 100% accountability.
📱 Mobile App Highlights
🔍 New Design: Object Info & Questionnaires
We have improved the most-used screens for better field speed and experience:
Object Info tab: A new, cleaner design makes it easier to find serial numbers, warranty status, and telemetry data (for CNH integration).
Questionnaire Tab: The UI has been refreshed for 2026 to be more intuitive, featuring a clearer layout for multi-select answers and mandatory photo prompts.
✅ Compliance Add-on
It is designed to ensure that every technician follows your company's standard operating procedures. It eliminates shortcuts and ensures that "completed" actually means the job is done right.
Workflow Guardrails: The technician cannot click "Start" until a safety checklist is finished, and cannot click "Complete" until a final inspection questionnaire is submitted.
Mandatory Photo Evidence: You can force the app to require a photo before the technician can move to the next step.
Unique Task Enforcement: Ensure that specific high-risk tasks are handled with a unique questionnaire that is non-negotiable for that work order type.
Audit Trail: It creates a bulletproof internal record showing that all safety and quality protocols were met for every single visit.
✍️ Consent Add-on
It manages the external relationship between your business and the customer, ensuring you have the necessary permissions to perform work or handle data.
Legal Disclaimers & GDPR: Automatically present customers with Terms & Conditions, Privacy Policies, or Liability Waivers before work begins.
Approved/Declined Status: Capture a clear "Yes" or "No" for specific service terms. The system logs the status, the timestamp, and who provided the response.
Remote & On-Site Signing: Consent can be collected directly on the technician's tablet during a visit, or sent via a remote link for the customer to sign from their own office.
Questions? We’re here for you.
💬 Live Chat: Available directly in your Web App or the "Online Help" section of the mobile menu.
📚 Full Guides: Visit our Help Center for step-by-step tutorials.