The Frontu Customer Portal is a self‑service environment that allows customers to interact with their service provider. Instead of relying on phone calls, WhatsApp messaging, or email chains, customers can access a single online space where work order communication, work progress, and documentation are organized and easy to follow.

The portal is designed to improve transparency, speed up communication, and give customers more control over their work order experience.

Customers use the portal as their main point of contact with their work order provider.

It allows them to submit work order requests when they need assistance, describe issues in detail, and provide supporting information such as photos or documents. Once a request is created, customers can follow its progress in real time without needing to ask for status updates.

The portal also helps customers stay informed about planned visits and ongoing work. They can see when the work order is scheduled, who is assigned to it, and what stage the work order is in.

After work is completed, customers can review summaries, reports, and related documentation. Over time, the portal becomes a record of past work order activity, making it easy to check work order history.

By default, the customer portal provides several tools that help customers manage their work order experience.

The Customer Portal can be accessed through a web browser or a mobile application, allowing customers to stay connected whether they are in the office or on the go.

Access is provided by the work order provider, who also defines what each customer user can see and do inside the portal.

Customers can create a work order request using two available options.

The first option is using the main +Create new button in the top bar and selecting Requests from the dropdown menu. This opens the request creation form.

The second option is opening the Requests tab and clicking the New button inside the requests view. This is convenient when customers are already viewing existing requests.

Both options open the same request form and follow the same submission process.

In the form, customers enter a clear title that briefly describes the issue. They then select the related object or location, confirm the office if applicable, and choose the affected equipment when relevant.

The description field is used to explain the problem in detail. Customers can type the information manually or use voice input if available. Providing clear and specific details helps the service team prepare in advance.

A contact phone number can be added so technicians can reach the customer if needed.

Files such as photos, videos, or documents can be attached by uploading them to the form. Visual information often helps speed up diagnostics and resolution.

Once all required information is entered, customers save the request. The new request is immediately registered in the system and becomes visible in the request list, where its status can be tracked in real time.

Customers can access the full list of requests by using the dropdown under the main Work orders view and switching to Requests.

This opens the complete list of all submitted requests, where customers can:

Customers can create and manage contact persons directly in the portal.

To access contact persons:

For more information about configuring your Customer Portal, refer to

Objects represent customer locations, equipment, or assets related to work orders.

To access objects:

Customers can perform several actions on objects directly from the list view using the action menu:

These options help customers efficiently manage their objects without re-entering data.